Communication Skills for Leaders

Summary

This class is designed to help acquaint you with the art of communicating. You will learn to understand the importance of interpersonal skills in becoming a leader, be able to convey believability by keeping verbal, vocal, and visual communications consistent, practice the nine behavioral skills of interpersonal communication, and change your habits to improve interpersonal effectiveness. This content is applicable whether you are currently in a leadership role or hope to be a leader in the future.

Outline

Part 1: Keys to Effective Interpersonal Communication
Believability
Behavioral Skills

Part 2: Developing Connection
Eye Contact Saved His Life
Developing Connection
Eye Communication
Eye Communication Patterns in Business

Part 3: Developing Energy
Developing Energy
Posture and Movement
Gestures and Facial Expressions
Voice and Vocal Variety

Part 4: Developing Credibility
Developing Credibility
Dress and Appearance
Language, Nonwords, and Pauses

Part 5: Developing Interaction
Developing Interaction
Listener Involvement
Humor
The Natural Self

Duration (in days)

1